Shipping Policy
Last updated: August 19, 2026
YouRealDoll ships orders using the delivery options available for the destination and product type. Shipping availability, charges, and estimated delivery information are shown where applicable during the ordering process.
1. In-Stock vs. Made-to-Order Products
Processing time depends on the product:
- In-stock / ready-to-ship items are generally processed faster because the product is already available for fulfillment.
- Customized or made-to-order dolls require production and quality checking before shipment. Production may begin after payment and any required payment verification are completed.
Any processing or delivery time shown on a product page, at checkout, or in order communications is an estimate and not a guaranteed delivery date.
2. Discreet Packaging
We use discreet outer packaging. We avoid placing unnecessary sensitive product descriptions on the outside of the parcel. Shipping labels may contain information required by carriers, customs, payment, insurance, or applicable law.
3. Shipping Address
Please provide a complete and accurate delivery address, including apartment, unit, gate, or access information when applicable. Contact us immediately if you notice an error. Once fulfillment or carrier processing begins, an address change may not be possible.
4. Tracking
When tracking is available, tracking information is provided after the shipment is processed by the carrier. Tracking can take time to update after a label is created or a parcel is transferred between logistics partners.
5. Delivery Delays
Carrier congestion, weather, holidays, peak-season volume, remote destinations, security review, customs where applicable, and other events outside our reasonable control may delay delivery. We will provide available information and reasonable assistance, but carrier estimates are not guarantees.
6. Split Shipments
An order containing multiple items may be shipped in more than one parcel or from more than one fulfillment location. Tracking information may therefore be provided separately.
7. Delivery Confirmation & Missing Parcels
If tracking shows delivered but you cannot locate the parcel, check the mailbox, porch or safe location, building reception, household members, neighbors, and the carrier first. Contact us within 7 days of the delivery scan if the parcel remains missing so we can review available tracking information and assist with a carrier inquiry.
8. Damage in Transit
If the parcel or product arrives damaged, contact us within 7 days of delivery. Keep the product and packaging while the claim is reviewed, and provide your order number plus clear photos or video of the package, shipping label, and damage.
9. Refused / Undeliverable / Returned Parcels
If a parcel is returned because the address was incomplete or incorrect, delivery was repeatedly unsuccessful, or the parcel was refused, contact us. Any reshipment or refund will be reviewed based on the carrier status, product condition, and costs already incurred.
10. Contact
For shipping or tracking questions, use our Contact page and include your order number when available.